1. INTRODUCTION

River Flow Festival respects the privacy of all visitors, customers, artists, volunteers, partners, and website users.This Privacy Policy explains how personal data may be collected, processed, stored, and protected in relation to:
- Ticket sales- Website usage- Event participation- Camping reservations- Customer communication- Festival operations
The organization processes personal data in accordance with applicable European and French data protection regulations, including the General Data Protection Regulation (GDPR).

2. ORGANIZER INFORMATION

River Flow Festival is organized by:

Source
Association Loi 1901
SIRET: 103 976 486 00011

Registered Address:
Camping Saint Pal
Route des Gorges du Tarn
12720 Mostuéjouls
France

Legal Representatives:
Sean Ferrie
Jeremy Budo

For privacy-related questions, requests, or concerns, visitors may contact the organization through the official communication channels.

3. PERSONAL DATA WE MIGHT COLLECT

Depending on the interaction with the festival or website, the following personal information may be collected:
- Identification Information- Name- Date of birth- Nationality- Identification verification (if legally required)

Contact Information
- Email address- Telephone number- Billing information
Ticket & Reservation Information
- Ticket purchases- Camping reservations- Entry and access information- Wristband identification categories
Technical Information
- IP address- Browser type
Device information
- Website usage data- Cookies and analytics data
Media & Content
- Photos or videos captured during the event- Social media interactions

4. PURPOSE OF DATA PROCESSING

Personal data may be processed for the following purposes:
- Ticket management- Event organization and logistics- Camping administration- Customer support- Security and safety management- Access control- Communication regarding the event- Prevention of fraud or unauthorized access- Legal compliance- Improvement of services and user experience- Marketing communication (where permitted)
The organization only processes personal data when there is a valid legal basis to do so.

5. TICKET PROVIDERS & THIRD PARTIES

Ticket sales and payment processing may be handled through approved third-party service providers.Such providers may process personal information necessary for:
- Payments- Ticket delivery- Fraud prevention- Customer verification
The organization only works with service providers considered appropriate for festival operations.Personal data will not be sold to third parties.

6. ACCESS CONTROL & SECURITY

During the event, visitor information may be used for:

- QR ticket validation
- Wristband identification
- Capacity monitoring
- Safety procedures
- Emergency management

The organization may retain limited operational information where necessary for legal, safety, or administrative obligations.

7. PHOTO & VIDEO RECORDINGS

By entering the festival grounds, visitors acknowledge that photographs and video recordings may be made.Such recordings may be used for:
- Event promotion- Social media- Marketing material- Future festival communication- Aftermovies or press coverage
The organization will avoid intentionally using inappropriate or harmful imagery.Visitors who have legitimate concerns regarding specific image use may contact the organization.

8. DATA RETENTION

Personal information is retained only for the period necessary for:

- Event operations
- Customer support
- Legal obligations
- Financial administration
- Security and fraud prevention

When data is no longer necessary, reasonable measures will be taken to securely delete or anonymize it.

9. DATA SECURITY

The organization takes reasonable technical and organizational measures to protect personal information against:
- Unauthorized access- Loss- Misuse- Alteration- Disclosure
However, no online system can be guaranteed completely secure.Users remain responsible for protecting their own devices and personal login information.

10. VISITOR RIGHTS

Under applicable data protection laws, individuals may have the right to:
- Request access to personal data- Request correction of inaccurate information- Request deletion of personal data- Object to certain processing activities- Request limitation of processing- Request data portability where applicable- Withdraw consent where consent is the legal basis
Requests may be submitted through the festival’s official contact channels.The organization reserves the right to verify identity before processing requests.

11. COOKIES & WEBSITE TECHNOLOGIES

The festival website may use cookies or similar technologies for:

- Website functionality
- Analytics
- Performance monitoring
- User experience improvements
- Marketing purposes

Users may manage cookie preferences through their browser settings.
Additional information may be provided through a separate Cookie Policy.

12. CHILDREN’S PRIVACY

Children under 12 years old must be accompanied by an adult during the festival.
The organization does not intentionally collect unnecessary personal information from minors.
Parents or legal guardians remain responsible for supervising minors during the event.

13. INTERNATIONAL USERS

Visitors from outside France acknowledge that personal information may be processed within the European Union under applicable European regulations.

14. CHANGES TO THIS PRIVACY POLICY

The organization reserves the right to update or modify this Privacy Policy when necessary.
The latest official version published by the organization shall prevail.

15. APPLICABLE LAW

This Privacy Policy is governed by French law and applicable European data protection regulations.
Any disputes relating to privacy or personal data shall fall under the jurisdiction of the competent French courts.

CONTACT

River Flow Festival
Organized by Source (Association Loi 1901)
Camping Saint Pal
Route des Gorges du Tarn
12720 Mostuéjouls – France
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