1. INTRODUCTION

This Return & Refund Policy explains the conditions relating to ticket purchases, camping access, cancellations, refunds, and event modifications for River Flow Festival.
By purchasing a ticket or reservation related to the festival, the customer acknowledges and accepts this policy.
This policy should be read together with the Festival General Terms & Conditions (CGV), Privacy Policy, and House Rules.

2. ORGANIZER INFORMATION

River Flow Festival is organized by:

Source
Association Loi 1901
SIRET: 103 976 486 00011

Registered Address:
Camping Saint Pal
Route des Gorges du Tarn
12720 Mostuéjouls
France

Legal Representatives:
Sean Ferrie
Jeremy Budo

3. GENERAL TICKET POLICY

All festival ticket sales are considered final unless otherwise required by applicable law or explicitly stated by the organization.
Tickets are issued for a specific event date and cannot be exchanged for other events, dates, or products.
Customers are responsible for verifying all ticket details before completing their purchase.

4. NON-REFUNDABLE SITUATIONS

Refunds will generally not be provided in the following situations:

- Change of personal plans
- Missed attendance
- Transport or travel issues
- Weather conditions
- Forgotten tickets or wristbands
- Removal from the event due to rule violations
- Loss or theft of tickets
- Camping discomfort or personal preference
- Artist or timetable changes
- Voluntary early departure from the event

The festival is an outdoor event and visitors acknowledge that weather conditions may vary.

5. EVENT MODIFICATIONS

The organization reserves the right to modify:

- Festival schedule
- Artist line-up
- Activity program
- Site layout
- Camping arrangements
- Operational procedures
- Security measures

Such modifications do not automatically entitle customers to refunds.
The organization will make reasonable efforts to communicate important changes through official communication channels.

6. EVENT CANCELLATION

6.1 Cancellation by the Organization

If River Flow Festival is fully cancelled before opening to the public due to reasons directly attributable to the organization, refund procedures may be announced through official channels.

Refund conditions, processing times, and eligible amounts may depend on:

- Operational costs already incurred
- Third-party ticketing conditions
- Applicable French law
- Force majeure circumstances
Administrative or ticketing fees may be excluded from refunds where legally permitted.

6.2 Partial Interruption or Delays

Temporary interruptions, delays, weather interruptions, technical issues, or partial activity cancellations do not automatically entitle visitors to full or partial refunds.

7. FORCE MAJEURE

The organization cannot be held responsible for cancellation, interruption, postponement, restrictions, or operational changes caused by events outside reasonable control.
This includes, but is not limited to:
- Extreme weather conditions- Flooding or natural disasters- Fire risks- Public safety concerns- Government restrictions- Health emergencies- Technical infrastructure failures- Utility outages- Security threats- Civil unrest
Under force majeure conditions, refunds may be limited according to applicable law and unavoidable operational costs.

8. TICKET TRANSFERS

Unless prohibited by the ticket provider, ticket holders may transfer tickets privately at their own responsibility.

The organization is not responsible for:

- Fraudulent resales
- Unauthorized third-party sales
- Invalid transferred tickets
- Financial disputes between private individuals

Only tickets purchased through official or approved channels are guaranteed valid.

9. CAMPING REFUNDS

Camping access purchased together with festival admission follows the same refund conditions as festival tickets.
Unused camping access does not qualify for separate reimbursement.
Camping adjustments made for safety, operational, or weather-related reasons do not automatically entitle visitors to refunds.

10. PAYMENT ISSUES

Customers experiencing payment problems, duplicate charges, or ticket delivery issues should contact the official ticket provider or festival organization through official communication channels.
The organization reserves the right to verify purchase information before processing requests.

11. FRAUD & UNAUTHORIZED SALES

The organization is not responsible for tickets purchased through:
- Unauthorized resellers- Scalpers- Fraudulent websites- Unofficial social media sales
Visitors are encouraged to purchase tickets only through official ticketing partners.Fraudulent or duplicated tickets may be refused at entry.

12. LIABILITY

The organization shall not be held liable for indirect losses relating to:

- Travel expenses
- Accommodation costs
- Personal arrangements
- Missed transport
- Loss of enjoyment
- Consequential damages

Visitors attend the event at their own responsibility.

13. CONTACT & REQUESTS

Questions relating to refunds, ticket issues, or return requests may be submitted through the official festival communication channels.
The organization reserves the right to request supporting information before reviewing claims.

14. APPLICABLE LAW

This Return & Refund Policy is governed by French law.
Any disputes relating to refunds or ticket purchases shall fall under the jurisdiction of the competent French courts.

15. FINAL PROVISIONS

The organization reserves the right to modify or update this Return & Refund Policy when necessary.The latest published version shall prevail.

CONTACT

River Flow Festival
Organized by Source (Association Loi 1901)
Camping Saint Pal
Route des Gorges du Tarn
12720 Mostuéjouls – France
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